OEM REPAIR INFORMATION – DIRECT FROM THE AUTO MANUFACTURERS
- What is CASIS?
- Who is involved with CASIS?
- When did access to OEM websites become available?
- Do I have to belong to an association to access the OEM technical information websites?
- How much does it cost to subscribe to the OEM websites?
- What kinds of information does the CASIS allow me to access?
- What’s the status of availability of vehicle security information?
- The CASIS agreement says that engine calibration information is not included. Does this mean I will not be able to access calibration files necessary to program and reset vehicle control modules?
- What can I do if I cannot find the information I’m looking for on an OEM website?
What is CASIS?
The Canadian Automotive Service Information Standard (CASIS) provides a framework for Canadian automobile manufacturers to share their service and repair information with the automotive aftermarket industry on a level equivalent to that of their authorized dealers.
The CASIS provides access to OEM diagnostic and repair information, vehicle software updates and tools to any service provider regardless of association affiliation. The agreement was reached in September 2009.
Who is involved with CASIS?
The National Automotive Trades Association (NATA) on behalf of 5,000 individual automotive repair and service providers’ facilities from across Canada.
The Automotive Industries Association (AIA) on behalf of manufacturers, re-builders, manufacturers’ agents, warehouse distributors, national distributors, buying groups, wholesalers, machine shops, retailers.
The Global Automakers of Canada (GAC) on behalf of the international manufacturers, importers and distributors operating in Canada.
The Canadian Vehicle Manufacturers’ Association (CVMA) on behalf of the North American manufacturers, importers and distributors operating in Canada.
GAC and CVMA members combined represent about 99.9% of all vehicles sold in Canada annually and all of their members have signed letters of commitment to CASIS.
When did access to OEM websites become available?
Full implementation by all Canadian auto manufacturers was completed on or before May 1, 2010. Vehicle security information is a separate project, due to differences between Canadian and US laws, and a number of other factors. See the VSP Page for more information.
Do I have to belong to an association to access the OEM technical information websites?
No. The automotive service information provided by the auto manufacturers under the CASIS is available to anyone, with the exception of vehicle security information, which is only be available to vetted, registered Vehicle Security professionals. See the VSP Page for more information.
How much does it cost to subscribe to the OEM websites?
Subscription prices and lengths vary from one manufacturer to another.
What kinds of information does the CASIS allow me to access?
The easiest way to answer this question is to say that the intent of the CASIS is that the aftermarket automotive service provider will be able to access the same level of service and repair information as OEM authorized dealers. In the CASIS agreement in states that “Service Information” includes mechanical, collision, trim and glass information as well as initialization information. Service Information also includes information contained in repair manuals, wiring diagrams, technical service bulletins (“TSBs”). Service Information does not include:
- Information exchanged between individual Authorized Dealers and OEMs for the purpose of dealing with a technical or quality issue for which the need for or a general remedy has not yet been defined or developed.
- Information related to the administration of Motor Vehicle warranties, service contracts, or recalls under Canadian federal or provincial law.
- OEM hot-lines and/or technical lines for Authorized Dealers.
- Customer information or any information about an identifiable individual as restricted by privacy legislation.
- Information related to the repair history of specific Motor Vehicles or models of Motor Vehicles.
- Information not made generally available to Authorized Dealer by an OEM.
- Any source code for software or full copies of any software program managing any Motor Vehicle function or technical information that provides the design parameters or criteria for the
- Motor Vehicle or any of its parts or any information licensed from a third party.
- Information exchanged or discussions between individual OEMs and Authorized Dealers on technical, consumer or business issues to resolve individual Motor Vehicle service or repair issues or matters relating to the franchise relationship between the OEM and its Authorized Dealers.
What’s the status of availability of vehicle security information?
As of January 1, 2016, vehicle security information is available to registered VSP ID holders for approximately 80% of vehicles on the road in Canada.
The CASIS agreement says that engine calibration information is not included. Does this mean I will not be able to access calibration files necessary to program and reset vehicle control modules?
No, it does not mean that. See the Interpretation Guideline Bulletin issued by the CASIS task force for a detailed explanation.
What can I do if I cannot find the information I’m looking for on an OEM website?
Your first step is to use the “Help”, “Support”, “Contact us”, or similar link on the OEM website where you have been unable to find the information you are looking for. Under the CASIS agreement, if a response is not received from the OEM within five business days (ten business days for Tool Information), you may then submit an Information Request via the form here. We will review the Information Request to initially determine applicability and coverage under CASIS. If the Information Request appears valid and is complete, we will contact the OEM and attempt to resolve the issue. If the Information Request is not valid or is incomplete, we will so inform the Requester of the problem or deficiency in the request.
NOTE: Although every attempt will be made to resolve reported information access issues as expediently as possible, the intent of this process is to identify and close gaps in information availability. The process may or may not result in a solution quickly enough to help you complete repairs to a vehicle in your shop at the time.